What Is BetterHelp And How Good Is It?

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BetterHelp is an online portal providing a direct access to mental health services through online counselling and therapy aids with web-based interactions, including phone and text communication. This was founded in 2013 by Alon Matas when he himself faced personal challenges finding professional counselling services that would accommodate his day-to-day schedule. It became his mission to help everyone facing similar challenges when gaining access to mental health services, which lead to partnering with co-founder Danny Bragonier and developing BetterHelp’s web-based counselling portal and therapy directory. Whether you are faced with challenges on your own or you are simply interested, BetterHelp is something for everyone, so read on for a review and information on the usage of the portal.

Expensive in-office sessions, as conventional as they are, are not as great as I personally think, which is why I went searching for other options and found BetterHelp. The service is gaining more and more consumers every day who seek mental health services for individuals, couples, groups and more. Not only is this digital web-based service more convenient, but it is also a more comfortable setting for a lot of the patients, particularly when they are dealing with anxiety.

Being costly and difficult to fit into your schedule, therapy through BetterHelp is a much easier and helpful way of seeking help. Here are some pros and cons for using this quality online therapy:


  • Professional, licensed, and rigorously vetted therapists with at least 3 years and 1,000 hours of experience
  • More frequent live sessions compared to rivals – all via your choice of chat, phone, or video
  • Flexibility in how you’re matched to therapists, and very easy to switch therapists anytime
  • Extras like instant messaging, guided journaling, and group sessions
  • Discounts and financial aid available


  • Therapists can’t diagnose conditions or prescribe medication.
  • Pricing isn’t clear till after the questionnaire (but we’ll clarify all of it below)
  • When switching therapists, your prior messages and worksheets disappear unless you save them before switching
  • Usually not covered by insurance, Medicare, or Medicaid

For frequently asked questions click HERE, and for the official website to get started, click HERE.